Frequently Asked Questions

How long does my order take to arrive?

Standard delivery times are 24 to 48 working hours for mainland Spain and the Balearic Islands. If the product is in stock and you place your order before 2:00 PM, it will be shipped the same day. We'll let you know if there's any delay due to stock shortages.

What are the shipping costs?

Shipping is free for orders over €59 to mainland Spain and the Balearic Islands. For orders under €59, the cost is €5.95. If you choose Premium shipping (next-day delivery) an extra €1.95 is added, and Premium Plus (before 2:00 PM) adds €3.95.

Do you ship to the Canary Islands, Ceuta and Melilla?

Yes, we ship to the Canary Islands, Ceuta and Melilla, although delivery times and rates may differ from mainland Spain. Customs duties are the customer's responsibility. Contact us before placing your order if you have any questions.

How can I track my order?

Once your shipment is confirmed you'll receive an email with the tracking number and a link to the carrier's portal. You can also contact our team at incidencias@streetpadel.com with your order number.

Do you ship internationally?

We currently ship to European Union countries. Delivery times and costs vary by destination. For shipments outside the EU, customs duties and import taxes are the recipient's responsibility.

My package shows as delivered but I haven't received it, what should I do?

First, check whether the carrier left the package with a neighbour or at a nearby pickup point. If you can't find it, contact us at incidencias@streetpadel.com within 48 hours of the delivery notification and we'll look into it.

How many days do I have to return an item?

You have 30 calendar days from the date of receipt to request a return, provided the item is unused, with all seals intact and in its original packaging.

How do I start a return?

Email us at incidencias@streetpadel.com with your order number and the reason for the return. Our team will send you instructions and the shipping address once approved.

Who pays the return shipping costs?

For voluntary returns (change of mind), the collection cost in mainland Spain and the Balearic Islands is €4.95, deducted from the refund. In the case of a defective product or our error, STREETPADEL covers the costs.

Can I exchange a racket for a different size or model?

Yes, we handle exchanges. Request a return of the original item and place a new order for the desired product. If the exchange item has a different price, the amount will be adjusted accordingly.

I received a defective item, what should I do?

Contact us at incidencias@streetpadel.com with photos of the defect and your order number. We'll arrange collection and replacement or refund at no cost to you.

When will I receive my refund?

Once the returned item has been received and checked (in perfect condition), we process the refund using the same payment method used for the purchase. The usual timeframe is 3 to 5 working days.

What payment methods do you accept?

We accept credit/debit card (Visa, Mastercard, Amex), PayPal, bank transfer, cash on delivery, Google Pay and Apple Pay.

Can I pay in interest-free instalments?

Yes, we offer financing through Klarna and Shop Pay, which let you split payment into 4 interest-free instalments. Available at checkout for eligible orders.

Is it safe to pay by card on your website?

Completely. Our site uses 256-bit SSL encryption and 3D Secure authentication. We are PCI DSS compliant. Your card details are never stored on our servers.

Can I pay cash on delivery?

Yes, available for orders to mainland Spain and the Balearic Islands. For orders under €100 a €3.75 charge applies; for orders over €100, a 3% fee applies.

I have a discount code, how do I apply it?

Enter your code in the "Discount code" field at checkout, before confirming the order. Discounts cannot be combined and don't apply to outlet, last unit, Black Friday or special campaign items.

Can I cancel or change my order?

If your order hasn't started being prepared yet, you can request its cancellation by contacting us as soon as possible at incidencias@streetpadel.com. If it's already being prepared or has been shipped, it won't be possible to modify it.

I haven't received the confirmation email, what should I do?

Check your spam or junk mail folder. If it's not there, the email address entered may be incorrect. Contact us with your name and order details and we'll check.

How do I request the invoice for my purchase?

The invoice is generated automatically and sent to the confirmation email. If you need an invoice with specific tax details, write to us at incidencias@streetpadel.com with your order number and tax details.

The item I want is out of stock, when will it be back?

You can activate the availability alert on the product page. We'll notify you by email as soon as the item is back in stock. You can also ask us directly.

Can I buy without registering?

Yes, we offer guest checkout without needing to create an account. However, registering lets you track orders, manage returns and access exclusive offers.

What warranty do the products have?

All our products carry a 2-year legal warranty from the date of purchase (3 years for orders placed after 1 January 2022), in accordance with Spanish consumer warranty regulations.

How do I file a warranty claim for a manufacturing defect?

Contact us at incidencias@streetpadel.com with photos of the defect, your order number and the invoice. We'll handle the claim with the product brand's technical service.

Are the products 100% genuine?

Yes, all our products are 100% genuine and carry the manufacturer's official warranty. We never sell imitations or second-hand items. We work directly with official brands and distributors.

Can you advise me on choosing the right racket?

Of course. Our team of padel specialists will help you choose the most suitable racket based on your level, playing style and budget. Write to us at incidencias@streetpadel.com.

Which racket do you recommend for my level?

For beginners, round rackets with a soft core and light weight. For intermediate level, teardrop-shaped rackets with more control. For advanced or competitive play, diamond-shaped carbon fibre rackets with more power. Contact us and we'll recommend the best option.

Do you have shoes for carpet, clay and artificial grass?

Yes, we have shoes designed for each surface type: carpet (indoor), clay and artificial grass. It's important to use the right shoe for performance and injury prevention.

How do I know what shoe size to order?

Each product includes a size guide on its page. If in doubt, we recommend ordering a size up from your usual size in padel shoes, as they tend to run narrow at the toe. Contact us if you need help.

Do you update the catalogue with the latest arrivals?

Yes, we continuously update our catalogue with the latest collections from all brands. Subscribe to our newsletter to get notified about new releases and exclusive offers.