If your order has not yet started being prepared, you can request cancellation by contacting our customer service team as soon as possible.
Important: if the order is already being prepared or has been shipped, it will not be possible to cancel it. In that case, the alternative is to refuse delivery. Once it has been returned to our facilities, we will process the full refund with no additional charges.
STREETPADEL offers a return guarantee of up to 30 calendar days from receipt of the order, valid for shipments within the European Union. Follow these steps:
Send an email to incidencias@streetpadel.com or open a ticket in the Customer Service Center stating your order number and the reason for the return.
Every return must be approved beforehand. You will receive a confirmation email with the specific instructions for your case.
Properly pack the item with all its accessories and original packaging, and include the invoice or delivery note inside the package. Send it prepaid to the address stated in the approval email, within a maximum of 30 days from receipt.
Upon receiving the item, our team will check that it is in perfect condition and meets the return conditions.
Once the condition of the product has been verified, we will process the refund using the same payment method used for the purchase, as soon as possible.
Orders placed on the website cannot be returned or exchanged in a physical store. All returns must be processed through the channels indicated above.
- Item never used
- With all original wrapping and seals intact
- In its original box or packaging without damage
- Within 30 calendar days of receipt
- With invoice or delivery note included in the package
- Products that have been used
- Items with seals or tags removed
- Products packaged directly over the original box
- Returns after the deadline (more than 30 days)
- Shipments from outside the European Union
Do not pack directly over the items or their original boxes. Use additional outer packaging to protect them during transport.
- Voluntary returns (Mainland Spain and Balearic Islands): have a cost of €4.95 that will be deducted from the refund amount.
- Destinations outside Mainland Spain: return costs are entirely the customer's responsibility. Shipment must be sent prepaid.
- Original shipment with premium method: if the order was placed with a shipping method other than the standard one, the cost of that service will not be refunded in the event of a return.
- We do not accept freight-collect shipments. All packages must be sent with shipping prepaid in advance.
Polígono Industrial Oeste
30169 San Ginés, Murcia
Spain
Always include the invoice or delivery note inside the package before sending it. Without this document, processing of the return may be delayed.
- The refund will be made using the same payment method used for the purchase.
- Once the product is received, we will inspect it to verify that it is in perfect condition.
- If the product is in the right condition, the refund will be processed as soon as possible.
- If the item does not meet the return conditions, our After-Sales department will contact you to find a solution.
Instant refund with Reveni: for eligible returns processed through Reveni, the refund is issued immediately according to the service's conditions.
If the product received has a manufacturing defect or damage, STREETPADEL will cover the collection and replacement costs in accordance with current warranty regulations.
- Valid for manufacturing defects detected after receipt.
- Contact our team attaching photos of the damage and your order number.
- Our After-Sales team will handle the issue as soon as possible.
Do you have any questions?
Our customer service team is available Monday to Friday from 9:00 a.m. to 6:00 p.m. Write to us and we'll help you with your return or cancellation.
incidencias@streetpadel.com · Open a support ticket →
